Shipping & Returns

Shipping

Domestic Orders:

We are excited to offer free shipping anywhere in the United States. Standard shipping is usually 2-3 business days.
Orders are processed Monday through Friday. Orders are not processed on weekends or United States Federal holidays.
Please note that daily order processing cuts off at 12:00 AM EST. All orders placed after 12:01 AM EST will ship within 48 hours. For example, orders placed on Monday will process and ship on Wednesday. Orders do not process or ship the same day they are placed.
We also offer Overnight shipping in the U.S. for $20
 

International Orders:

We can ship to virtually anywhere in the world. When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. 
Shipping rates for many of the items that we sell are weight-based. The weight of each item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded. 
 
 

Return Policy

How to return an item:

Thank you for shopping at BackStory. If you are not completely satisfied with your purchase, we are here to help.  
Our products can be returned within 30 days from the original purchase date of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
  • The product was purchased within 30 days
  • The product is in its original packaging 
  • The product isn't used or damaged
  • For intimates or apparel, the tags must still attached and items unworn
 

To process a return:

  • Simply log into your account
  • View the order using the 'Complete Orders' link under My Account menu and click the Return Item(s) button
  • We will notify you via e-mail of your refund once we have received and processed the returned item
 

Damaged Items

If you receive a damaged product, please notify us immediately for assistance by emailing us at customerservice@backstorynyc.com
 

Sales Items

Unfortunately, sales items cannot be refunded. Only regularly priced items can be refunded or exchanged.
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