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Return Policy

Return Policy

Thank you for shopping at BackStory. If you are not completely satisfied with your purchase, we are here to help.  

Our products can be returned within 30 days from the original purchase date of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased within 30 days
  • The product is in its original packaging 
  • The product isn't used or damaged
  • For intimates or apparel, the tags must still attached and items unworn

 

To process a return:

  • Simply log into your account
  • View the order using the 'Complete Orders' link under My Account menu and click the Return Item(s) button
  • We will notify you via e-mail of your refund once we have received and processed the returned item
  • You can also email us at customerservice@backstorynyc.com for assistance or call us at 1-833-877-8679 (1-833-URSTORY)
  • For all exchanges, we will cover the shipping 
  • For returns we will deduct $5 from your refund

 

Damaged Items

If you receive a damaged product, please notify us immediately for assistance by emailing us at customerservice@backstorynyc.com

 

Sales Items

Unfortunately, sales items cannot be refunded. Only regularly priced items can be refunded or exchanged.